topics
Communication skills. Leadership development. Customer service. Business ethics. Trainer burnout and training excellence. Even a wet cat and Hollywood heroes.

All those topics and more are available as keynotes, breakouts, workshops, and affordable webinars.
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full list
  • Tips for Terrific Talking: Talking Terrors and Powerful Presentations

    Most of us harbor a fear of public speaking that ranks right up there with insects, heights, and attending Lady Gaga concerts. We’d do anything to avoid getting in front of a group and talking. After all, public speaking is best left to teachers, politicians, and famous folks, right?

    Not really. We’re all “public speakers” to large and small audiences every day – to customers, potential customers, other employees, patients, even loved ones. How we speak to those people, and present ourselves and our message, goes a long way in determining the quality of our relationship with them.

    The first half of the session, Talking Terrorsshows you how to send clear verbal and non-verbal messages through insights gleaned from a former president, a job fair, teenagers, and even the ill-fated ocean liner Titanic.

    The second half, The GET REAL Guide to Powerful Presentations, shows you the seven steps that’ll help you deliver real presentations, to real audiences, that get real results.

  • Firing Sally Field: Revolutionizing Employee Development

    Whether it’s onboarding new employees, learning new technology, practicing sales/service techniques, or building better leaders, your formal and informal employee development programs help keep your company competitive.

    But how do you measure the effectiveness of those programs? What’s the best way to show the training had the right impact on the right employees, at the right price? How do you report those results to senior managers and staff?

    This session will expose the flaws inherent in many common employee development programs – including a crucial one inspired by a certain Oscar-winning actress – and the damage they cause for your staff, members, and customers.

    The focus will then shift toward how time-tested techniques – built with a CFO’s brain, three little words, one key question, an investor’s favorite document, and a certain 900-year-old Star Wars character – will revolutionize your approach to organizational development.

  • Trainer Burnout: Admit It. Spot It. Defeat It.

    Feeling burned out as a trainer? You’re not alone. Studies by the American Society of Training and Development and Southern Illinois University confirm that nearly 50% of trainers are already burned out, with another 25% in danger of burning out.

    This honest and practical program will help you:

    –Embrace the reality of burnout in not just your career but in the careers and lives of your colleagues and training staff,
    –Identify the three major factors that contribute to burnout, along with the dangers they pose to your career and clients, and
    –Immediately apply over a dozen proven techniques to keep the burnout at bay and your career on track.

  • Round Table Truths: An Exercise in Ethical Business Behavior

    You’ve been asked to make a short presentation at a business meeting. You’ll be presenting to a group of eight people you’ve never met. You enter the room and find the participants are already seated at a round table.

    Where do you sit? Who you talk to? And what assumptions do you make about each person at the table?

    Your answers can reveal a great deal about your business ethics. In fact, research featured in Harvard Business Review shows that at least 75% of managers and leaders harbor unconscious biases that can affect their business judgment. These biases can damage your ability to make ethical decisions, retain superior talent, boost individual and team performance, and work effectively with others.

    See how you can bring these biases to light, and how you can reduce the flawed and unethical business decisions they cause.

  • Love, L.E.A.R.N., and Wet Cats: The Power of Unconditional Service

    As rewarding and fulfilling as it can be, customer service is still a very tough profession. It requires a consistent commitment to put the needs of the customer ahead of your own. It’s this attitude of Unconditional Service – serving others above and beyond the expectation of reward, recognition, or repeat business – that can fill an organization with loyal customers and its employees with lasting purpose.

    In the first half of this webinar, we’ll show you how rare and heroic that level of service is…and how a few small changes in attitude can make it a lifelong habit.

    In the second half, we’ll focus on one of the biggest enemies of Unconditional Service: difficult customers, otherwise known as Wet Cats. They can easily turn each of us into difficult co-workers, make us want to tear Unconditional Service to shreds, and tempt us to leave the service world altogether.

    A simple five-step method called L.E.A.R.N. can change all that, though. See how L.E.A.R.N. will help you keep your cool during a Wet Cat encounter, strengthen your relationship with every customer, and keep you in the Unconditional Service zone long after the Wet Cat calms down.

  • Trumpeting Your To-Do List: Communicating C-Level Priorities in a Noisy Corporate World

    As an executive, you’re keenly aware of the production goals and service expectations necessary to keep your company thriving in a challenging economic climate.

    But as you share your vision and guidance from the top, your messages are running into stiff competition from powerful distractions that threaten to pull the focus of your staff in other, less productive directions.

    This fast-paced session will give you the opportunity to hear more about the innovative staff communication techniques other executives are currently using to keep their employees focused on the right goals, and for the right reasons. You’ll leave the session with specific and successful practices that will immediately benefit the employees you lead and serve.

  • Training Tips from Tinseltown: Leadership Lessons from Hollywood Legends

    A green one showed Luke Skywalker how to defeat Darth Vader. A wise one helped Daniel LaRusso crane-kick a bully’s face. Without hers, Baby Houseman would still be in a corner. Without his, Maverick would’ve lost both his need and his speed. A brave one freed Neo’s mind. A humble one freed a king’s speech. Without a school full of them, Harry Potter dies. And because of a loyal one, the planet of Pandora lives.

    They are the trainers, leaders and mentors featured in some of the greatest movies of all time. Under the tutelage of Yoda, Mr. Miyagi, Johnny, Viper, Morpheus, Lionel Logue, Dumbledore, Neytiri, and many others, Hollywood heroes young and old have saved big-screen worlds great and small.

    Their leadership and training techniques are as much a part of our culture and consciousness as the exploits of the heroes they forged.

    As a result, they command respect, change lives, and make a difference.

    In this nationally-recognized program, you’ll learn 16 of their most powerful leadership and training techniques. You’ll also see how they can create a company full of heroes, keep the villains at bay, and help your company save a customer’s world.

  • Leader Effectiveness Training

    It is, quite simply, the best leadership development program I’ve ever seen. It’s transformed every single personal and professional relationship I’ve ever had and made me a better executive, leader, manager, husband, father, and friend.

    Created by Dr. Thomas Gordon back in 1962, Leader Effectiveness Training (LET) has helped nearly 8 million people in 43 countries around the world. Dr. Gordon’s accomplishments in the areas of leadership development, communication, conflict resolution, and building great relationships on and off the job earned him 3 nominations for the Nobel Peace Prize. Yep, you read that right. Click the “See Results” link below for much more.

    I’m a certified LET Trainer. Want to learn how it can transform your organization? We should talk.

    see results